The second-hand marketplace Members Express Frustration About Size Modifications
Members of the platform have expressed outrage following a change that caused products showing incorrect sizing.
The second-hand shopping app has altered its size classifications for women's and children's clothes but did not contact all users about the change.
Online Platforms Backlash
Numerous buyers and vendors are posting online claiming that product pages now present an altered size classification than originally posted due to the recalibration.
The company said the new system was more in line with similar services.
The platform has recommended to examine their items and adjust the sizing manually when needed, causing user dissatisfaction.
Size Classification Changes
Before the change, the measurements included one number and one letter, like S/8 or M/10.
The new system has a letter with a size spectrum for example S/UK 8-10.
With some products, the measurements have been reclassified - like an L measurement was previously a 12 but is now a UK 16-18.
Shopper Experiences
One content creator, who creates plus-size fashion videos, explained the modification "makes transactions more difficult".
"Few clothing companies classify XL as 20-22," the way the service now categorizes.
Stephanie Gallen, located in Scotland, said garments she listed with size 14 tags were showing in the marketplace as measurements 20-22.
"Should someone sized 20-22 purchase these they're going to be very disappointed," she explained.
Necessary Adjustments
Another shopper, based in Derby, said she had been left angered due to the update requiring manual adjustment the sizing for "all her products".
"Personally, this is quite irritating, because of my ongoing medical condition and platform income has been essential for me since losing part of my income," she said.
Marketplace Information
The service features exceeding 100 million members, including 18 million in the UK.
It has become a favored option compared to resale services such as eBay and Depop.
This is not the initial instance that an unexpected update to the app has proved unpopular: previously, the service retracted a modification regarding delivery choices following member complaints.